Delivery Information

Thank you for choosing our beauty and skincare products. We are committed to providing every customer with safe, fast, and reliable delivery services. Please read the following shipping policy for order processing, shipping methods, and logistics information.

Order Processing Time

All orders will be processed after successful payment.

Order processing time is typically 1-3 business days (excluding weekends and public holidays).

During promotional events, new product launches, or holidays, order processing time may be extended by 1-2 business days. We will ship your order as quickly as possible.

Shipping Methods

We will arrange appropriate logistics providers based on different countries and regions, including:

United States Postal Service (USPS) / UPS / FedEx (within the United States)

DHL Express / Aramex (international express)

EMS / ePacket (international standard shipping)

We offer the following shipping services:

Standard Shipping (Free)

All orders are eligible for free standard shipping.

Estimated delivery time is 7-15 business days, depending on the destination country and local logistics conditions.

During the delivery process, we will select a suitable logistics carrier based on the receiving country/region and delivery time to ensure your package arrives safely.

Delivery Area

We support international delivery to multiple countries and regions. If delivery to your location is temporarily unavailable due to local regulations, logistical restrictions, or other reasons, we will notify you promptly after you place your order and assist with order cancellation or refund arrangements.

Shipping Fee Information

All orders enjoy free standard shipping.

If customs duties, import taxes, or other clearance fees are incurred, the specific responsibility will be handled according to the relevant laws and regulations of the destination country or region.

Logistics Tracking

After your order is shipped, you will receive a shipping notification email containing logistics tracking information.

You can check the package's shipping status at any time using the tracking number in the email. There may be a delay of 24-72 hours in updating logistics information in some countries or regions; please be patient.

Address Information

Please ensure your shipping address, recipient's name, and contact number are accurate when placing your order.

The customer is responsible for any delivery failures or delays caused by the following reasons:

• Incorrect or incomplete delivery address

• Incorrect contact information

• No one to sign for the package

• Recipient refuses to accept the package

• Delivery is impossible due to local policies or customs reasons

If the package is returned for any of the above reasons, reshipment may incur additional shipping costs.

Package Delays

While we make every effort to ensure timely delivery, the following situations may cause delays:

• Extreme weather

• International flight adjustments

• Customs inspection or clearance delays

• Peak shipping periods during holidays

• Force majeure events

If you have not received your order after the estimated delivery time, please contact us promptly. We will assist you in contacting the logistics carrier and following up on the process.

Package Receipt

Upon receiving your package, please promptly check the packaging and goods for damage.

If you find any damage during shipping, missing quantity, or incorrect items received, please contact us within 48 hours of receiving your package and provide:

• Order number

• Product photo

• Outer packaging photo

• Description of the problem

We will provide a solution as soon as possible after verification.

Lost Package

If the logistics information shows that the package has been stationary for an extended period, there are transportation abnormalities, or it has been confirmed lost, please contact us immediately.

After verification by the logistics carrier, we will arrange for a replacement or refund based on the specific circumstances.

Contact Us

If you have any questions about our shipping policy or order delivery, please feel free to contact us.

Email: maison@dcorj.com

Customer service hours: Monday to Friday (excluding public holidays). We will respond to your inquiry within 1-2 business days.