Return and Refund

Thank you for choosing our beauty and skincare products. We hope you are satisfied with every item you purchase. If you need to return or get a refund for any reason, please read the following policy carefully.

Return Period

You can apply for a return or refund within 30 days of receiving the item.

Return requests after 30 days will not be accepted.

Return Conditions

To ensure smooth return processing, the item must meet the following conditions:

• The item is in new, unused condition.

• The product packaging, labels, and accessories are complete and undamaged.

• Unopened face creams, facial toners, cleansers, face masks, and foundations are eligible for return.

• Skincare and cosmetic products that have been opened, used, or affect resale due to personal reasons are not eligible for return or refund, except for product quality issues.

• If the item is damaged during transportation, the wrong item was sent, or there is a quality problem, please contact us within 48 hours of receiving the item and provide relevant photos for verification.

Returns Not Supported

The following situations do not qualify for returns:

• Opened or used items (excluding quality issues).

• Dissatisfaction due to individual skin type, usage habits, or personal preferences.

• Problems caused by human error, misuse, or improper storage.

• Items missing original packaging, labels, or accessories.

• Returns submitted after the deadline.

Return Process

① Contact customer service to submit a return request, providing your order number and reason for return.

② After approval, we will provide return instructions.

③ Please pack the item properly and return it as instructed.

④ After receiving and inspecting the returned item, we will process the refund within 5-7 business days.

Return Address: RM08, 2/F, No. 143 Wai Yip St, Kwun Tong, Hong Kong

(Please do not return items without authorization, as this may result in the return being unprocessable.)

Refund Instructions

After refund approval, the refund will be processed using the original payment method.

The arrival time may vary depending on the payment institution, generally requiring 5-10 business days. The specific processing time depends on the issuing bank or payment platform. Exchange Policy

If you receive the wrong item, item damaged during shipping, or item with quality issues, we can arrange a free exchange based on the actual situation.

If you wish to exchange for a different item due to personal reasons, please apply for a return and place a new order first.

Damaged Goods or Incorrect Orders

Please check the goods promptly upon receiving your package.

If you find any of the following, please contact us within 48 hours:

• Damaged goods during shipping

• Received the wrong item

• Obvious quality issues with the item

• Missing item quantity

Please provide the following information:

• Order number

• Photos of the item and its outer packaging

• Description of the problem

We will arrange a replacement, exchange, or refund as soon as possible after verification.

Contact Us

If you have any questions about our return and refund policy, please feel free to contact us.

Email: maison@dcorj.com

Customer service hours: Monday to Friday (excluding public holidays). We will reply to your inquiry within 1-2 business days.