FAQS

1. What beauty and skincare products do you sell?

We offer a variety of daily skincare and makeup products, including face creams, facial toners, cleansers, masks, and foundations, to help meet different skin types and skincare needs.

2. How do I choose the right skincare products for myself?

We recommend choosing products based on your skin type and skincare needs:

Dry skin: We recommend moisturizing face creams, toners, and hydrating masks.

Oily skin: We recommend refreshing cleansers, oil-controlling toners, and lightweight moisturizing products.

Combination skin: You can use different products depending on the area you are using.

Sensitive skin: We recommend choosing gentle formulas and performing a patch test before first use.

3. Are the products suitable for all skin types?

Most products are suitable for multiple skin types, but everyone's skin condition is different, and actual results may vary. We recommend performing a patch test before first use. If any discomfort occurs, please discontinue use immediately and consult a professional.

4. Are the products genuine?

Yes, all our products come from legitimate supply channels and undergo rigorous quality testing to ensure you receive safe and reliable products.

5. Does the product have an expiration date?

All products are labeled with a production date or expiration date. Please use them within the recommended period. Once opened, products should be used as soon as possible according to the usage period indicated on the packaging to ensure optimal results.

6. How long does it take to ship after placing an order?

Orders are usually processed and shipped within 1-3 business days after successful payment. Processing time may be extended during holidays or promotional events.

7. Do you offer free shipping?

Yes, we offer free standard shipping. Specific delivery times will vary depending on the receiving country or region.

8. How can I track my order?

After your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can check the package's shipping status at any time using the tracking information in the email.

9. Can I return or get a refund?

Yes. Items eligible for return can be returned or refunded within the specified period.

For hygiene and product safety reasons, opened or used skincare and cosmetic products (excluding quality issues) are generally not eligible for return.

10. What should I do if I receive damaged or incorrect goods?

If you receive damaged, missing, or incorrect goods, please contact us within 48 hours of receiving the package, providing your order number and relevant photos. We will arrange for a replacement, exchange, or refund as soon as possible.

11. Why are there slight differences in color or smell between different products?

Due to different batches of production, natural ingredients, or the characteristics of raw materials, there may be slight differences in the color, scent, or texture of the product, but this will not affect the product quality or normal use.

12. How should I store skincare products?

It is recommended to store the product in a cool, dry, and dark place, avoiding direct sunlight, high temperatures, or humid environments. Please tighten the cap after each use to maintain product quality.

13. How to choose a foundation shade?

We recommend choosing a shade that is closest to your natural skin tone. If you are between two shades, choose a slightly lighter one for a more natural finish.

14. How to contact customer service?

If you have any questions about products, orders, logistics, or after-sales service, please feel free to contact us.

Email: maison@dcorj.com

Name: SHENGTONGH LIMITED

Address: RM08, 2/F, No. 143 Wai Yip St, Kwun Tong, Hong Kong

Our customer service team will reply to your inquiry within 1-2 business days.